Delivery Information
Christmas Delivery 2011
Our office and warehouse is now closed for the Christmas holiday, and will re-open on Thursday 29th December 2011. All orders placed durig this period will not be processed until this time. Following the New Year, our office will re-open on Wednesday 4th January 2012. We apologise in advance for any inconvenience that may be caused during this period.
Many thanks for your custom throughout the year!
Our Delivery Prices
Gordons Direct deliver to Great Britain and Northern Ireland, Republic of Ireland, the Channel Islands and all other British Islands.
Delivery will be charged at £3.00 for orders to the value of £29.99 or less.
Free Delivery!
All orders to the value of £30.00 or greater will receive free delivery (applicable to orders delivered to Great Britain, Channel Islands, Northern Ireland and the Republic of Ireland).
Next Day Delivery!
For a £4.99 surcharge (in addition to the charges described above) you can have your order delivered Next Working Day!
Orders placed on a Next Working Day delivery basis are delivered either by Royal Mail (using Special Delivery - with delivery guaranteed before 1pm to most UK postcodes), or by Parcelforce Worldwide (using Express 24 - delivery can take place anytime the next working day).
Delivery on a next working day basis is applicable only to orders placed before 1pm. Saturday Delivery is not available. Public/Bank Holidays may affect delivery speeds.
Delivery on a next working day basis is not available outside of UK or Ireland. Certain addresses in the Scottish Islands/Highlands, and in the Channel Islands, may be exempt from Guaranteed Next Day Delivery. Please note that delivery of certain items, due to weight restrictions, may not be possible to addresses in the Channel Islands.
Dispatch of Orders
When you place an order with Gordons Direct, we aim to process and dispatch it as quickly as possible, and no later than the next working day from when you placed it (applicable to orders placed by 1.00pm; orders placed after 1.00pm may not be dispatched within this timeframe). Please note that we reserve the right to extend this dispatch period.
A signature is required for all deliveries, regardless of order value.
Channel Islands, Scottish Highlands & Islands:
Please note that addresses in the Channel Islands, and a number of postcodes in the Scottish Islands & Highlands may be subject to an extended delivery period.
Please note that delivery to the Channel Islands, or to the following postcodes (Scottish Highlands & Islands) may result in a surcharge being applied: IV, HS, KA27-28, KW, PA20-49, 60-78, PH17-26, 30-44, 49-50, ZE. This will not always be the case, and in the event that we are required to add a surcharge to your postage costs we will always contact you first to confirm your desire to proceed with placing an order.
BFPO - British Forces Postal Addresses:
Gordons Direct welcome orders placed by British Forces personnel, for delivery to a British Forces Postal Address. Orders will be sent via Royal Mail to the British Forces Post Office in London. At this point the parcel is signed for by, and becomes the responsibility of BFPO, to ensure delivery to the correct location.
Delivery Period:
Gordons Direct reserve the right to extend this delivery period up to a maximum of 10 normal working days, beginning on the date of contract. Should we fail to deliver your order within 10 working days you are entitled to cancel your order and receive a full refund. Please be aware that an attempted delivery by our courier constitutes delivery within this stated timeframe.
Attempted Delivery:
In the event that you are not available to sign for your order, our courier may: (1) attempt to leave your order with a neighbour and obtain a signature from them for this, (2) take it to a local Post Office for you to collect, or (3) make a second attempt at delivering your order to you. A card will be left following an attempted delivery, informing you where your order is being held for collection.
Your Satisfaction
We want you to be fully satisfied with the service you receive from Gordons Direct - beginning the moment you visit our website. This Delivery Information, our Terms & Conditions, Returns Policy and Security & Privacy Policy have been designed with this in mind - to ensure your total satisfaction, and to protect your rights as a customer.
After all, we want you to visit us again!
