Bank Holiday July 2018
Please note that our offices and warehouse are closed on 12th & 13th July 2018, due to a Northern Ireland Public Holiday. Orders will not be processed or dispatched during this time.
We apologise for any inconvenience this might cause.
Where we deliver to:
We accept orders from all over the UK and Ireland. Please note that delivery of certain items, due to weight restrictions, may not be possible to addresses in the Channel Islands, or in the Scottish Islands/Highlands.
Dispatch of Orders
We aim to process and dispatch your order as quickly as possible, and no later than the next working day from when you placed it (please note that we reserve the right to extend this dispatch period, and that for reasons of stock it will not always be possible for us to dispatch orders within this timeframe).
We offer a range of delivery options – giving you flexibility over when you can expect to receive your order. We offer an economy service (3-5 working days), a standard delivery service (which should take 2-3 working days), and a next working day service.
Our Delivery Prices
Delivery to the UK (including Northern Ireland) will be charged at £2.99 for orders to the value of £49.99 or less, when using our economy delivery service. Our standard delivery and express delivery options will carry an additional charge.
Delivery to the Republic of Ireland will be charged at £5.99 for orders to the value of £49.99 or less (economy delivery service). Choosing express delivery will carry an additional charge.
All delivery prices are clearly shown when going through our checkout process before you make payment.
Orders to the value of £50 or greater will receive free economy delivery.
Next Day Delivery
Orders placed before noon using our express delivery service will be delivered on the following working day (exclusing Saturdays and bank/public holidays).
Orders are delivered either by Royal Mail (using Special Delivery - with delivery guaranteed before 1pm to most UK postcodes), or by a next day courier service (delivery can take place anytime the next working day).
Delivery on a next working day basis is applicable only to orders placed before noon. Saturday Delivery is not available, although our couriers may attempt to deliver to you on a Saturday. We do not dispatch orders on Saturday/Sunday which will affect orders placed after noon on a Friday. Public/Bank Holidays may affect delivery speeds. Certain addresses in the Scottish Islands/Highlands, and in the Channel Islands, may be exempt from Guaranteed Next Day Delivery.
Please note that we are bound by the Air Navigation (Dangerous Goods) Regulations 2002, which restrict the transport of dangerous goods by post. Certain items that are listed for sale on our website are available in limited quantities only. This includes aerosols, fragrances and nail polishes.
If an order is placed for goods that are classified as dangerous and we are unable to process the order, we will contact you and will keep you informed about how we can proceed with processing your order.
For more information on this, please see: http://www.royalmail.com/personal/help-and-support/Tell-me-about-Restricted-Goods and http://www.royalmail.com/personal/help-and-support/Tell-me-about-Prohibited-Goods
We are at the present time unable to ship goods outside of the UK and Ireland. We apologise for any inconvenience that this may cause.
This has been brought about as a result of recent changes to a list of prohibited goods that are not suitable for international/overseas delivery.
Channel Islands, Scottish Highlands & Islands
Please note that addresses in the Channel Islands, and a number of postcodes in the Scottish Islands & Highlands may be subject to an extended delivery period.
Please note that delivery to the Channel Islands, or to the following postcodes (Scottish Highlands & Islands) may result in a surcharge being applied: IV, HS, KA27-28, KW, PA20-49, 60-78, PH17-26, 30-44, 49-50, ZE. This will not always be the case, and in the event that we are required to add a surcharge to your postage costs we will always contact you first to confirm your desire to proceed with placing an order.
Unfortunately we are unable to process orders placed by persons residing in the Channel Islands exempt of VAT. Please accept our apologies for this.
BFPO - British Forces Postal Addresses
We welcome orders placed by British Forces personnel, for delivery to a British Forces Postal Address. Orders will be sent via Royal Mail to the British Forces Post Office in London. At this point the parcel is signed for by, and becomes the responsibility of BFPO, to ensure delivery to the correct location.
Please note that due to the Air Navigation (Dangerous Goods) Regulations there are a number of products that we are unable to deliver to a British Forces address; including aerosols, fragrance, and nail polish.
Please note that a signature may be required for delivery of your order. In the event that you are not available to sign for your order, our courier may: (1) attempt to leave your order with a neighbour and obtain a signature from them for this, (2) take it to a local Royal Mail Delivery Office or their depot, for you to collect, or (3) make a second attempt at delivering your order to you. A card will be left following an attempted delivery, informing you where your order is being held for collection.
After all, we want you to visit us again!