Security & Privacy Policy

Whether you are interested in heathcare products, the leading electrical brands, or great value fragrances - you can rest assured that Gordons Direct take your Online Security, Safety and Right to Privacy very seriously.

Payment Security

Making Payment by credit/debit card:

Gordons Direct uses Realex Payments for the handling of online transactions. Realex Payments is one of Europe's leading Payment Service Providers. Based in Dublin, Ireland, Realex Payments was founded in 2000. Realex Payments process millions of transactions every year, for merchants based both internationally and in the UK & Ireland; across a wide range of industries including online retailers, airlines, mobile carriers, utilities, insurance companies and gaming companies. Realex Payments keep your details secure via a number of measures - ensuring your total safety when making a payment to Gordons Direct.

Numerous layers of technology are in place to ensure the confidentiality, authentication and integrity of information. Visa and MasterCard have accredited Realex Payments with the highest level of Payment Card Industry security compliance standards, demonstrating a continued commitment by Realex Payments to exceeding industry standards.

Making Payment via PayPal:

Alternatively, when using Gordons Direct, you have the option of making payment via PayPal. PayPal is a safe, fast, secure way to pay online. When using PayPal to make a payment to Gordons Direct, your financial details are not shared with us. PayPal stores and safeguards your bank or card details, so you don't need to type them in to Gordons Direct when you make a payment.

Gordons Direct employs sophisticated fraud prevention systems to detect instances of fraud on our website. We take fraud seriously, and always pass information on to the relevant authorities when we believe that attempted fraud has occurred on our website.


Privacy Policy

Gordons Direct is committed to protecting your right to privacy. We know that you care how information about you is used and shared, and we appreciate your trust in us to do that carefully and sensibly. The following text describes the privacy policy of Gordons Direct. By visiting the website of Gordons Direct (, you are accepting and consenting to the terms and practices described in this Privacy Policy.

1.0 Your Information

1.1 No personal information will be collected except where it is specifically and knowingly provided by you. Any information you do provide will be used only in a lawful and fair manner, and in accordance with the Data Protection Act (1998) and subsequent revisions thereof.

1.2 We may use technology to track patterns of behaviour of visitors to This can include using a ‘cookie’ which is stored on your browser. ‘Cookies’ monitor visitors and traffic on a website, helping the website's administors to understand which areas of the website are of particular interest to a visitor, or which areas require updating. Your internet browser can be set to block cookies should you wish, however to do so will prevent, and many other websites including those of most online retailers, from functioning to maximum efficiency and to your complete satisfaction.

2.0 How We Use Your Information

2.1 Any information you provide will be securely held by Gordons Direct, and/or by the hosts of this website. You have the right under the Data Protection Act 1998 to request a copy of any personal data we hold about you. We reserve the right to charge a small fee for the provision of such information.

2.2 We will not sell or share your personal details with any 3rd party, other than for the purposes of order fulfillment/follow-up.

2.3 We will retain certain of your personal details for our own use, to include that necessary to fulfil orders and receive payment, and in order to improve the website and the service we provide.

2.4 Email - when placing an order with Gordons Direct we will send you several emails relating to your order. These are intended to keep you informed about your order. We recommend that you retain a copy of these, for your records. You may be subsequently be contacted some time after your order has been received, inviting you to comment on the service you have received.  

We may from time to time contact you in order to inform you of a promotion or special offer that we feel may be of interest you. We will not contact you without your express permission. In order to indicate that you do not wish to receive contact from Gordons Direct you must indicate this at time of registration, by not selecting the option to join our mailing list, or subsequently by email to

2.5 When you contact us via email, or via our online contact form, we will reply wherever relevant to the same email address from which your enquiry was sent. This includes enquiries made concerning customer orders and accounts, health/medical related enquiries, and any other enquiries. We recommend that any enquiries made, which may result in a reply containing confidential information, are not sent from a shared email address, or from an email address that others may have access to.

3.0 Changes to this Privacy Policy

3.1 Gordons Direct may amend this Privacy Policy from time to time and without notice. In the event that any substantial changes are made to it, Gordons Direct will notify you via email or by an announcement on the website



The website uses a number of cookies which enable you to use this ecommerce website, and to help us improve it. Below is a list of the cookies we may use and an explanation of their purpose.

Website Functionality

The following cookies are an essential part of the shopping experience on and are necessary for the functioning of the website:

• frontend: this cookie is placed as part of the session to keep track of what you put in your shopping cart, and whether you are logged in.

• external_no_cache: this cookie is placed as part of the ecommerce website.

• awislider-images-XX (where XX is a number): this cookie is placed by our sliding image banner on the homepage to keep track of which image in the banner you click on.

Web Analytics

The following cookies are part of our web analytics software, Google Analytics, and are fully anonymised. We require web analytics data to monitor our website’s functionality and to make fully informed decisions about improving the website for our users.

• __utma, __utmb, __utmc, __utmz: these cookies are placed by Google Analytics for the purpose of web analytics tracking.

Social Media

When you use the social sharing functionality on the website, the social media platform you have chosen to use will place various cookies in your browser. These are identical to the customary cookies that these social media sites use when you log in there.

Google+ places an additional cookie – PREF – when it loads its sharing functionality, prior to you using its share feature. This is an anonymous cookie placed by default on all pages where a Google feature is embedded.

Google Maps

We use Google Maps to power the map functionality on our Store Locator page, and the following cookies are used as part of that functionality:

• NID, PREF: these cookies are used by Google to store user preferences and information when viewing pages with Google maps embedded within.

Making Payment

When you check out using Paypal, or pay via credit/debit card using Realex, additional cookies may used by these websites to enable you to check out and make the required payment. These cookies are essential to complete the shopping process.

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